QUICK LINKS

Click Here to submit a technology work order request.

Google Apps for Education Help: Click Here

E-mail.

Q: How can I check my e-mail when I am not at work?
A: You can check your e-mail online from the LE website at www.leisd.net.  Or, go to mail.google.com.

              a. Username: firstname.lastname@leisd.net
              b. Password: Password

Internet.

Q: I can't get to YouTube on my desktop.  Is it being blocked again?
A: No, YouTube will remain unblocked for teachers.  The first attempt to solve the problem will be to restart your computer.  If after this you are still unable to reach the YouTube website, contact technology.

Q: I can't get to YouTube on my laptop/iPad.  Is it being blocked again?
A: No, YouTube will remain unblocked for teachers.  Please make sure you are connected to the 'leisd' wireless network.

              a. Username: leisd\firstname.lastname
              b. Password: Regular Network Password

Q: What is the password to my campus wireless network?

A: Please contact technology.

Phones (Cell).
Q: How do I set up my school e-mail on my iPhone?
A: Load the GMail app to set up your school e-mail on your iPhone. 

Q: What is the password to my campus wireless network?
A: Please contact technology.

Phones (School).

Q: How do I log into/out of my school phone?
A: Press the Services button (the globe to the bottom left of the ? mark).
         Log In: On the display screen press the number that corresponds with Login.
                     a. Your User ID:  this is your Employee ID (prior to 2007) or extension number.
                     b. Your Pin: 246810
                     c. Press the Submit button (the first button from the left on your display screen).
         Log Out: On the display screen press the number that corresponds with Logout.
 

 Q: How do I use the directory?
A: Press the Directories button (the book to the top right of the ? mark).
        Press 5 for the Corporate Directory.
                 a. Find an extension by employee name:
                         i. Enter the first letter of the employee’s first name and last name using the numeric keypad by repeatedly pressing the number key until the desired letter appears.
                         ii. Press Search (first button on the left below display screen).
                         iii. Toggle the up and down arrow key until you find the desired employee name and press Dial (first button on the left below display screen).
                 b. Find an employee by extension number:
                         i. Enter the extension number in the number field.
                         ii. Press Search (first button on the left below display screen).
                         iii. Toggle the up and down arrow key until you find the desired employee name and press Dial (first button on the left below display screen).


Q: How do I view my missed calls/recent calls/placed calls?
A: Press the Directories button (the book to the top right of the ? mark).
         1. Press 1 to view your Missed Calls. 
                   a. Toggle the up and down arrow key until you find the desired call and press Dial (first button on the left below display screen).  The time and date of the call will display at the bottom of the screen after a few seconds.
         2. Press 2 to view your Received Calls. 
                   b. Toggle the up and down arrow key until you find the desired call and press Dial (first button on the left below display screen).  The time and date of the call will display at the bottom of the screen after a few seconds.
         3. Press 3 to view your Placed Calls. 
                   c. Toggle the up and down arrow key until you find the desired call and press Dial (first button on the left below display screen).  The time and date of the call will display at the bottom of the screen after a few seconds.
 

Q: How do I set up my voicemail?
A: Press the Messages button (the envelope to the top left of the ? mark).
      1. You will be prompted for a pin number.  The default pin number is 12345.  Later in the set-up, you will have the option to change the pin number.
      2. Continue to follow the remainder of the prompts until it says “you are now listed in the corporate directory.”  Your voicemail set-up is now complete.
              a. Remember to press the pound key (#) after stating your name.
              b. If you have any voicemail, the envelope in the top right hand corner of the display screen on your phone will be blinking and the light on the phone receiver should be lit up.


Q: How do I check my voicemail?
A: You can check your voicemail both on your phone and in your e-mail.  All of your voicemail will be forwarded to your e-mail for easy access.
          1. To check your voicemail via your phone:
                    a. Press the Messages button (the envelope to the top left of the ? mark).
                    b. Enter your pin number and #.
                    c. Follow the prompts to hear your messages.
          2. To check your voicemail via your e-mail: 
                    a. Open Microsoft Outlook (or the icon labeled E-Mail).
                    b. Click on the voicemail message.  It will have a picture of a phone over the envelope, the subject will say “Voice Mail from – , Microsoft Exchange on behalf of –” as well as a .wav file attachment of your voicemail message.  
                    c. Press the play button in the e-mail message field to listen to the voicemail on your computer.
                    d. The e-mail will give you the name and extension number of the person if he or she is within the district as well as his or her e-mail address or it will give you a telephone number if it is out of district.

Q: How do I change the ringtone on my phone?
A: Press the Settings button (the check box to the bottom right of the ? mark).
        1. Press 1 to view User Preferences.
               a. To change the ringtone select 1 for Rings, select 1 for Default Ring and then toggle through the rings and select whatever one you would like to have as your default.  You can play them or select them.


Q: How do I adjust the volume on my phone?
A: To adjust the ringtone volume, just press the Volume button left or right using the minus (-) or plus (+) sign on either side of the triangle.   It will automatically save the volume you leave it at.  
        1. To adjust the volume of the speaker, press the Speaker button (the megaphone at the bottom right of the phone) and press the Volume button left or right using the minus (-) or plus (+) sign on either side of the triangle then press Save under the display screen.


Printers.
Q: My printer is out of ink/toner.  How do I get more?
A: Send an e-mail to your principal with the make (Dell, HP, etc.) and model (2330dn, 3130cn, etc) and he or she will send us a request for a price quote for ink/toner for your printer. 

 Projectors.
Q: My projector says "Reminder: 100 hours passed after the last filter check..." or "CHECK THE AIR FLOW."  What do I do?
A: This message means your filter needs to be cleaned and the timer needs to be reset.  When you first receive the message, contact technology.

Skyward.
Q: I can’t remember my password or Skyward says I am locked out!  What do I do?
A: Contact Nancy Henderson (x1221) to get your password reset or your account unlocked.  The ‘Forgot your Login/Password?’ utility in Skyward does not generally work properly.

Q: When I put my username/password into Skyward, nothing happens or it’s not letting me in.  What am I doing wrong?
A: Nothing, but it’s likely your browser has a pop-up blocker enabled and that is why it looks as if “nothing” is happening when you try to log into Skyward.  Depending on the browser you are using, you are going to need to allow our Skyward site as a pop-up.  For Chrome, you would follow these instructions.
 
Q: I just opened a window in Skyward and my screen went completely black!  What is wrong?
A: There is a compatibility issue with the new version of Skyward Web and Internet Explorer 7.0.  The fix for this is to upgrade your IE to version 8.  Contact Nancy Henderson at extension 1221 for assistance with this problem.

Website.